Terms & Conditions

Last updated: June 2026

1. What Sahaaya is

Sahaaya is a peer-to-peer platform that connects neighbours who need small tasks done with people nearby who are willing to help. We are not an employer, service provider, or payment processor. We are a connecting platform only.

2. Your own risk

All tasks, conversations, payments, and interactions happen between you and the other user — entirely at your own risk. Sahaaya is not responsible for any fraud, loss, damage, dispute, or harm that may occur. We do not verify the identity, background, or intent of any user beyond the optional document-based verification badge.

3. No payment integration

Sahaaya does not handle any money. All payments are made directly between users — by UPI, cash, or any method you both agree on. We take zero commission. We do not hold funds, do not offer escrow, and do not refund.

4. Eligibility

You must be at least 18 years old to use Sahaaya. By creating an account, you confirm you are 18 or older and legally able to enter into contracts under Indian law.

5. Account & verification

You can do up to 3 tasks without verification. After that, verification (Aadhaar card + photo) becomes mandatory. Verification is document-based only — it does not constitute a background check. The verified badge indicates documents were submitted, not that the user is trustworthy.

6. Chat recording & safety

All in-app chats are recorded and stored. By using the chat feature, you consent to this recording. Recorded chats may be shared with law enforcement authorities in case of fraud, abuse, or illegal activity. Phone numbers and emails shared in chat are blurred until you click them — this is a safety feature, not a guarantee.

7. Acceptable use

You agree not to: (a) post illegal, harmful, or fraudulent tasks; (b) harass, abuse, or threaten other users; (c) share someone's personal information without consent; (d) create fake accounts; (e) attempt to circumvent the verification system; (f) use bots or scripts to spam. Violations may result in permanent ban without notice.

8. Ratings & reviews

Ratings are mandatory to close a task. Reviews are public. You agree not to manipulate ratings (e.g., creating fake accounts to rate yourself) or retaliate against users who give honest low ratings. Sahaaya reserves the right to remove reviews that are abusive, fake, or legally defamatory.

9. Limitation of liability

To the maximum extent permitted by law, Sahaaya, its founders, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the platform.

10. Changes to terms

We may update these terms from time to time. Continued use of Sahaaya after changes constitutes acceptance of the new terms. Major changes will be notified via the app or email.

11. Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

Stay safe summary

  • • Always check the verified badge before sharing your address or contact.
  • • For high-value tasks (₹500+), ask helper for ID proof in chat.
  • • Pay only after work is done. Never share OTP.
  • • Trust your gut. Cancel any task that feels wrong.
  • • Keep conversations on Sahaaya chat — recorded for your safety.